Frequently Asked Questions (FAQ) - GDCS

How Does It Work?

1. How do your services work for dental claims?
   When navigating dental insurance feels overwhelming, we’re here to provide clarity. Here’s how:

   • Step 1: Contact us through our website, email, phone, or WhatsApp. Share your situation—whether it’s a denied claim, unclear benefits, or out-of-country dental coverage.

   • Step 2: For claim-related issues, we review details like your Explanation of Benefits (EOB), CDT codes, and policy terms to identify why the claim was denied or how it can be filed correctly. For eligibility or benefits-related questions, our verification service is the ideal starting point.

   • Step 3: Receive a detailed explanation of the situation and actionable steps to file correctly or address issues, tailored to your specific case.

Why Use Our Services?

3. What types of dental claims do you assist with?

   • Delta Dental PPO claims: Expertise in resolving issues with one of the most complex providers.

   • Orthodontic work-in-progress claims: Guidance for partial payments or provider transitions.

   • Medicare PPO claims: Detailed explanations of benefits and coverage.

   • Denied claims: Identifying errors or missing details and providing solutions to file correctly.

   • Eligibility and verification checks: A recommended first step for users seeking to confirm benefits or coverage before filing.

4. Who are your services for?

   • Travelers with PPO plans: Specializing in out-of-network and out-of-country claims, ensuring proper reimbursement for dental care abroad.

   • Patients: Those filing or planning to file a claim who need guidance to do it right.

   • Providers: Streamlining the claim process, reducing denials, and addressing complex claim issues efficiently.

   • HR Departments and Benefits Coordinators: We partner with HR teams to help their employees navigate dental benefits, resolve claim challenges, and maximize the value of their coverage plans.

5. When should I use this service?

   • If your claim has been denied and you need to understand why—or how to fix it.

   • When you’re planning to file a claim and need guidance to submit it correctly.

   • If you need eligibility verification to confirm benefits or pre-treatment coverage.

   • As a traveler navigating out-of-network or international claims.

   • If you’re an HR department seeking expert assistance to help employees understand and optimize their dental benefits.

Partnership Opportunities

6. Do you offer partnerships with HR departments?
Yes! We work directly with HR professionals, benefits coordinators, and employee benefits teams to simplify dental insurance for their employees. Our services include:

• Educating employees on how to maximize their dental benefits, including Delta Dental PPO and Medicare PPO plans.

• Assisting employees with claim filing and resolving denied claims.

• Providing eligibility and verification services for pre-treatment coverage checks.

Why partner with us?

• Reduce the administrative burden on your HR team.

• Improve employee satisfaction by ensuring benefits are fully understood and utilized.

• Gain access to fast, reliable responses from our team, with turnaround times as quick as one hour for non-complex inquiries.

To discuss partnerships, reach out to us at info@globaldentalclaims.com or connect with us on WhatsApp for quick inquiries.

Pricing and Discounts

7. Is the initial consultation free?

Yes, the initial consultation is free. You’ll gain a basic understanding of what went wrong with your claim and the next steps you can take to address it.

8. What are the services costs?

   • Quick Claim Analysis: $40 for a detailed review of your claim-related issue, perfect for those filing or planning to file a claim.

     • Discounts: 25% off this service, with an additional 30% discount through our referral program.

   • Eligibility and Verification Service: $25, ideal for clarifying benefits and coverage before filing a claim.

we offer a variety of packages depending on what you need. but this are our basic services.

All services are transparent—no hidden fees.

Why Does This Service Exist?

9. Why did you start this service?
Dental insurance can be complicated and stressful—especially when claims are denied over small errors or misunderstood policies. After years of experience in dental insurance customer service, I saw how many people struggled with these challenges and realized the need for a service to bridge the gap.

This service exists to empower you with the tools, knowledge, and guidance you need to take control of your dental claims. Don’t let confusion or mistakes stand in the way—start today and take charge of your benefits.

Why It Works

10. What makes you experts in handling tough claims?

• Delta Dental PPO Expertise: Known for its complexities, Delta Dental PPO is one of our specialties.

• Medicare PPO Claims: Simplifying and clarifying benefits for Medicare PPO users.

• Travel Assistance: Our focus on out-of-network and out-of-country claims ensures travelers receive proper reimbursements.

• HR Partnerships: We reduce the administrative workload for HR departments by helping employees understand and utilize their dental benefits.

• Fast Responses: Most non-complex cases are answered within minutes to an hour. Complex cases are addressed within 24–48 hours.

11. What types of claims cannot be approved?

Claims denied due to clear guidelines, frequency limitations, or maxed-out policies cannot be approved. In such cases, we’ll provide a transparent explanation to save you time. If the denial stems from missing information or filing errors, we’ll show you how to correct the details to secure payment.

Additional Resources

12. Do you have any learning materials?

Yes! We’ve created a free eBook to help you understand dental claims better. Learn how to avoid common mistakes, understand insurance policies, and file successfully.

• Download your free copy here: eBook Download Form

• Hurry—this eBook will soon be available on Amazon, so grab your copy while it’s free!

Getting Started

13. How do I begin?

• Start with our free consultation to get an overview of your claim.

• For claim-related issues, choose our Quick Claim Analysis for detailed insights.

• For benefit clarifications, select our Eligibility and Verification Service.

Contact us:

• Website: globaldentalclaims.com

• Email: info@globaldentalclaims.com

• Phone:

  • International: +52 833 694 7146

  • U.S.: +1 956 253 3725

• WhatsApp: Contact Us on WhatsApp

• Response Time: Expect responses during office hours (9 AM–5 PM CST), with most replies within 24 hours.

14. Is my information secure?

Yes, your data is protected with encrypted systems, and we comply with strict HIPAA standards. We never share your information without consent.

Don’t let confusion or errors hold you back—contact us today for a free consultation, download our eBook, or connect with us on WhatsApp. If you’re an HR professional, let’s discuss how we can support your team and help employees maximize their benefits!